A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. Color change: Green always on: the device is connected to the power supply. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. in FTTP-only areas). To use a non-Vodafone router, you’ll need to contact us for your broadband username and password. My FTTP has been down for 8 days, red LOS light on the ONT. CCTV Access. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. Openreach ONT is communicating with the BT Exchange. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. The ONT will need a standard plug socket. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. If you already have an ONT, it’s very quick to get connected. Re: Openreach has no connection. Where you self-install the ONT, you will have control over when the equipment is installed. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. What's this? 30 Jun 2023 06:48 PM. Fantastically fast. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. Fix broadband problems in my new home. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. Only a single • Fit RJ45 modular boxes. *Unthrottled, with Free Router & Installation. With Openreach, CityFibre etc you have an ONT in your house that converts to an RJ45 cable, it's still the premises regardless of which side of the wall the converter is on. Looked at ONT and LOS lit red. 36 Comments. If you haven’t heard of Openreach you won’t be alone. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. House is powered via a Tesla Power Walls, 6 of them in total. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. The picture below here demonstrates what an. Mk4. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. Openreach installation now provides FTTC and FTTP to my house. It’s not very common to provision FTTP using an SFP-style ONT module. To answer the question on rules: ridiculously strict. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. 00, in lengths of up to 30 metres with longer cable lengths available to order. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. OK - thanks everyone for your replies. They replaced my FTTC copper wire overhead cable from house to telegraph pole. Wait until light turns solid green. Manage Service. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. e. Openreach have now undertaken 1st and 2nd Stage installation of 1. In the case of new build each 30 premises passed share 2. 0 Gbps full fibre capability to my house. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. Openreach out again – no fault found – new NTE5C + Mk4. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 1. * * * * * * *. uk/help. Find out what the lights on your Openreach modem and Hub mean, and factors that affect your speed. route overhead cable underground. Any help would be. An engineer will install an ONT at your premises to connect to the nearby fibre cable. The PIA is the solution for fulfilling the dire need of boosting high-capacity broadband around the world. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. If you’ve got one of these, try these checks. First agree with your engineer where the FTTP connection will enter your premises. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Your ONT is working, your hub is connected, and you’re online. The external run can be from the CSP (at the front) to the rear of the property or from ground. What to do. Zarjaz you were right. Obviously they’ve sacrificed a few little things. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. If you're moving home. 18 REPLIES 18. This suggest that the original plan was for a two-visit install. They sent me a third, still stuttery. BT landline help for help managing your account. Re: Placement of ONT. So @ 230volts, that means around 0. Internet connection dropped so I ran through the Sky helth check. Ask the BT Community. BT Smart Hub 2. Installing FTTP can take up to three hours. those above £100+), as well as any that lacked key package details, failed to clearly display whether their prices included VAT, or where we couldn’t ascertain whether the packages were even Openreach based. It replaces the traditional copper master socket. 05-1. 1 Rating. 04 Sep 2021 11:04 AM. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. It is common for some problems to be reported throughout the day. More recently referred to as CST provision or CST repair. markt99. Make sure the power cable is connected to your Hub and the power socket. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. The ONT will remain the property of Openreach in both installation scenarios. uk. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. PON and LOS (left-hand lights) PON solid green. Further more zen have recently stopped their g. They may have also used some special tools to bond or fit the fibre to the ONT. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. 2Gbps and 1. Web: Openreach. Some 3 million customers have also been connected (up from 2. fast deployment so are probably primarily a g. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. I guess there is noting stopping you complaining directly to OpenReach - might get something fixed quicker. co. in deco app, click more > advanced. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Sky help is of no use as it assumes the BT hub is working so says. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. The BBU is no longer fitted to new installs as it was only there to provide power for FVA. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. BT Versatility! We can only provide technical advice to customers who have a maintenance contract. Contact us. If you already have an ONT, it’s very quick to get connected. The launch doesn’t come as much of a surprise. The issue predominantly, but not. The news won’t come as much of a. (14,082 Views) Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Re: OpenReach white box shows Fault light and getting Wifi issues If you have the older style ONT with a battery backup for when Openreach provided the now defunct FVA ( fibre voice access ) the batteries are probably no good and the fault light is indicating this rather than a LOS fault light on the ONT itself, if you had a LOS fault on. Please also take a look at theYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Today the first live subscriber has been connected via this platform. Get our superfast unlimited fibre broadband. It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. Openreach Fax. - RJ45 cable going from the white Openreach ONT box to your Sky router. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. on 25-05-2021 17h28. Learn more about calling features and security as well as getting support with any issues. survey and audit Openreach equipment affected by your project, protect them while you’re. ULTIMATE Member. If you’re an FTTP customer, it’s likely you’ll have an Openreach modem (otherwise known as an ONT) installed. You don’t actually need the BBU and Openreach have stopped supplying them. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. More options. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. Phone scams are on the up, especially across the UK. Guaranteed upload and download speeds of 50Mbps (100Mbps option also available) 100% target availability SLA so you’re always connected. ensure network is correctly handled during demolition. LOS: Off:. If any. Section 5: Using BT test credentials. openreach fault tracker. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Choose your product and log in to our troubleshooter to report your problem. I don't have the documentation to hand, but IIRC the ONT requres something like 7. Only 1 issue: the connection to the modem is a little loose as the one on this device. It’s just a 40/10 FTTP service supplied by Aquiss via Openreach back in August – I don’t absolutely need hyperfast speeds for my own needs, but I joined Aquiss as they had a six month 1/2 price offer, offered directly a 40/10 profile & had a 12 month only contract – the last two a combo I seen no. Struggling to understand the necessity for a Customer Splice Point with the way Openreach seem to be conducting installations currently. If you’re still having problems try restarting your device. 06-02-2021 6:01 PM. It has an ethernet cable coming off it into the provided sky hub router. Press and release the Reset button on the back of the Business Hub. e. 5. Most broadband providers, with the exception of Virgin. click ipv4. Openreach work with the vendors to make sure they have custom firmware on their ONUs that works across OLT platforms (if they even multi-vendor this at all right now). Vertical Position This is the missing info, I know the screws. Top Member. BT customer service phone numbers (broadband, mobile or phone line) problems. What is an ONT (Optical Network Terminal) - FTTP. This is a GPON device, and can support speeds up to 1Gb/s. Openreach will update the records and pass the fault back to check with End User to confirm Service. Even if an engineer installed it for you, wires can become loose over time or get knocked out of place. The enclosure is designed for If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The openreach employee on the phone said it looks like there's a "mystery issue" at the exchange or somewhere in between the exchange (the CBT? Can't remember the exact acronym!), and a cable may need to be respliced. Re: FTTP Issue - 'you have told us your fault was fixed'. Ultrafast Full Fibre broadband will service your needs for decades to come. Huawei ONT. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Openreach plans to have 20 million locations. . Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. The original pilot started on 1st December. Restart your Openreach modem to fix connection problems. So it had better be good. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Step 2: Hub lights. Lines are open. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. Reply. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. We would like to show you a description here but the site won’t allow us. Turn the unit over and slide the cover up and off. An Openreach engineer visited on the 2nd day and said the fault was between the poleThe engineer will want to know where to put the ONT, so it's best discussed with them when they arrive. The ONT will remain the property of Openreach in both installation scenarios. Try a new cable if needed. If interested, please contact your local customer networkThe test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. If it's ADSL or FTTC then an external Openreach modem is obsolete anyway. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. After a few more minutes the Power light should come on. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. But this is about to stop. Nevertheless, I bought an expensive replacement router, installed it. Message 3 of 17 0 Kudos Reply. Plusnet. It replaces the traditional copper master socket. Call us for sales enquiries about. Your optical network terminal (ONT) is your face to the customer inside the home. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. End to end provision of OH & UG FTTP network. the ONT will be positioned adjacent to the outside wall) to which the. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. The enclosure is designed forIf you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. BT Sport. @elu_one Thank you for both for your reply - this is exactly how I have set up the WAN interface with PFSense box (Having a slight senior moment) - I have a T730 Not the T720 which does have the Realtek RTL8111HSH Realtek NIC on board that currently handing the WAN connection to the. Edit: that's assuming it's an FTTP connection. An active ONT (OpenReach will have installed this inside your home), and the PON light shows green; The MAC address and admin password (printed on the underside label of the D-Link router: see below)) Optional: the Wi-Fi password (if you do not have a computer with an Ethernet cable)You need to log a fault with Sky, and they'd typically book Openreach to do the repair. Fix a problem. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. openreach fault tracker. He/she wouldn’t contact BT Wholesale, they have no involvement when it comes the ONT itself. Living in a rural area, not having a reliable internet connection made settling into a new home and accessing essential services tricky. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. If interested, please contact your local customer network Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Wait until light turns green, or turns off completely. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). Openreach have finished fibre install to my street so looking to change from VirginMedia. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. If using FTTP, one is used for the ONT. It's just a modem. If you’ve got another broadband router, try connecting that. Generally, engineers can be quite flexible. What to do. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Replace the cover, sliding to the right to close. This may be combined with the second appointment. We’ll remotely activate a port on the ONT. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. Find useful FAQs to help you if you have a query about a broadband fault. Re: Openreach Huawei 4 port ONT model. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. First agree with your engineer where the FTTP connection will enter your premises. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then. The ONT is registered with the OLT in the exchange to provide service, Openreach (or most Altnets) don't allow you to register other ONTs with their system. Wait for the power light to come on and stop flashing. g. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. BT says the hub had a fault which took out the ONT but I doubt. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Sometimes they'll need to create new hole. However if Openreach is unable to update the records or the template was not used then the appointment will go. It sounds like a database / addressing issue. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. But that all changed last Friday at 10:12am when the service dropped. I have fibre to the premises. I have rebooted the ONT several times but to no avail. Section 2: Create the PPPoE connection. We will probably go for a 500mbps package. Where you self-install the ONT, you will have control over when the equipment is installed. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Posted by a Superuser, not a Sky employee. Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. We know there are no limits to what people can do when they connect. 1 stage install – between 9 and 18 working days, depending on availability. If you. Feb 6, 2023. Seems like either plug or box itself is the issue. I'm running Windows 10 and I've setup a PPPOE network via the control panel but it doesn't seem to connect. Your hub lights show what the hub is doing and if everything is working. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. co. But that all changed last Friday at 10:12am when the service dropped. However if Openreach is unable to update the records or the template was not used then the appointment will go. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. Restarting your Business Hub: 1. 488 Gbps downstream, 1. Openreach Phone Number 2. Then just follow our step-by-step guide to install your broadband yourself. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. Press and release the Reset button on the back of the Business Hub. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. Or. The result is a neater presentation of the Openreach equipment that also offers someConnecting X20 direct to Openreach ONT - Home Network Community. Openreach (and ISPs) should be able to track your connection from the serial number on the ONT. I figured I'd try them both to rule out the router being at fault. If its a 12 Volt power supply, you may be able to locate a suitable replacement. Long time reader first time poster. 5 amp) passthrough lead. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. That's why our purpose is as simple as it is ambitious: we connect for good. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. Fault notification came up on tv screen. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). but then I thought 80 Mbps is a very coincidental speed to be pegged to for a hardware fault…usually if the port is flapping or faulty the speed will be. It eventually got the PON light on but I can’t connect using my password or username over ppoe either using my google Wi-fi or by directly setting up a dial up broadband ppoe through my laptop. Take a look at our Fibre. Your ONT is working, your hub is connected, and you’re online. Then just follow our step-by-step guide to install your broadband yourself. after upgrading from dsl to fttp I got my decos to work as follows. L2S in the handover exchange). speeds and latency), but is the most expensive broadband technology for broadband providers to install. The trial, conducted at an Openreach testing facility in Ipswich, aimed to determine whether the new type of passive optical network (PON), dubbed 25G PON, can work seamlessly. We’ll do what we can to help. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Dec 14, 2017. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. You will need to wait until there is a fault, and then let Sky deal with Openreach. Solved! Go to Solution. Welcome to. . There will probably be a second cable that comes out of the box which is connected to the ONT. Hey, so for the past year or so I've been running a mesh network of Deco M4s. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Los light red on ONT fttp. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. 0 Ratings Reply. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. Thanks: 20. Everything’s normal. My FTTP has been down for 8 days, red LOS light on the ONT. Not Available. But you will have heard of BT, BT Broadband. 1+0 ONT and Casing. Check all the cables are connected properly and haven’t come loose. What to do There may be a. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. Realtek. Jun 7, 2022. 1). The installer came last week and set us all up, -15dB signal etc, all dandy. g. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Once the phone service is working then the web management interface (192. At present Openreach is on the long journey. The original Openreach engineer who installed the ONT on 15th February initially tried replacing it with a second one while troubleshooting the connectivity issues, and never registered that new ONT with my account. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. It then feeds into the ONT in the same manner as it exits the MS.